Hours of Operation

Owing to safety and welfare considerations we do not operate between sunset and sunrise. Normal hours of operation are 1 ½ hours after sunrise and prior to sunset, seven days a week.

Charters that occur out of hours incur a 50% surcharge. The definition of out of hours are:

  • Public holidays
  • If a charter begins prior to 1 ½ hours after sunrise or 2 hours before sunset.

Emergency call outs that require immediate attention are charged double the charter rate.

Charters and other services during exceptional circumstances and states of emergency are POA.

Safety First

In accordance with Queensland Health Directives all guests will be required to use the Check in QLD app. Effective 17 December 2021 anyone lacking a vaccination tick will be refused service and forfeit their payment in full.

We aim to provide unique experiences for customers with specific needs that are comfortable and hassle free, whilst ensuring the safety of passengers and our staff.

Safety of our guests and staff is first and foremost on all of our charters. Our operations are underpinned by the Marine Safety (Domestic Commercial Vessel) National Law Act 2012 (Cth), Schedule 1, sections 21 and 22 which states:

“A passenger on board a domestic commercial vessel must:

  • Take reasonable care for their own safety
  • Not interfere with or misuse any safety equipment or system on the vessel
  • Comply with any reasonable and lawful directions of the master or member of the crew of the vessel
  • Not risk the safety of another person.”

Prior to boarding the Master of the Vessel makes an assessment as to the ability of all passengers to meet this criteria based on the conditions on the day.  Any guest who is unable to meet this criteria will be deemed unfit to travel, refused passage and a refund offered as per the criteria below.

If you or any of those travelling with you have specific needs, in other words for example if anyone in your party would be restricted from sitting in the exit row of an aircraft, you should contact us to make special arrangements for your circumstances to avoid disappointment.

Deposits and Payment

A 50% deposit is required to secure your booking within seven days of making the reservation. Final payment is due upon completion of the charter.

We may offer 14 day terms to qualified guests at our discretion.

Payment by credit card is preferred and does not incur any additional fees. Please contact us for a secure link.

Payment by EFT to: BSB: 034 223  Account: 222351  Name of Account: Stuart Brian Alexander and Adele Jean Pile

Refund policy

If you cancel your adventure 48 hours or more before your departure, a full refund less a $35 administrative fee will be made.

If you cancel less than 48 hours before your departure your deposit will be forfeited.

COVID-19 may result in the issuing of government orders that prevent travel. Current consumer law does not require businesses to refund or give a credit under these circumstances. Unfortunately our generous policy of no-questions-asked-refunds for COVID-19 was abused by several guests. Cancelations as a result of government orders may be issued with a credit or refunded as per the aforementioned cancellation policies at our discretion.

We reserve the right to cancel bookings due to unforeseen circumstances, such as adverse weather or mechanical failure, and fully refund any deposit.

All picnic hampers are paid for in advance and not refundable in the event of a cancellation less than 48 hours prior to booking. Your picnic hamper will be available on the day at our office in Mission Beach.

We strongly recommend that our guests purchase travel insurance for peace of mind to cover accidents, illness and unforeseen happenings.

Late Payments

Nobody likes to pay extra if they can avoid it. You can avoid being charged late fees of 10% per annum on outstanding balances, in addition to a $12 per month administration fee for each outstanding month, when you pay your bill on time.

Who we are

Our website address is: https://greatbarrierreefsafaris.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We never share your data.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.